Published versions of the Terms of Service. The version applicable to a Customer is determined by Section 12.12 of the Terms of Service.
- Version 12 August 2026 (current)
- Version 5 August 2026
- Version 17 May 2025
- Version 28 September 2023
- Intermediate versions of 3 May 2024 and 24 November 2024 are available on request from [email protected]
Change history
5 August 2026
- Added Section 13: Switching and Data Portability, implementing Regulation (EU) 2023/2854 (the EU Data Act) for Customers established in the EU or EEA.
- Updated Section 11.7: data export, retrieval and deletion on termination now follow Section 13.
- Renumbered Governing Law and Disputes from Section 13 to Section 14.
- Added Section 12.9: a transparency note that illustrations on the Company's websites may be created with generative AI tools and are stylized graphics not intended to depict real persons, places or events.
- Liability clause clarified (Section 8.2).
- SLA error handling clarified (Section 10.1.1).
- Data use and output ownership clarified (Section 5.3).
- Contracting entity determination added (Company Information).
- Payment, claims and survival provisions updated (Sections 2.2.1, 2.3.7, 12.3, 12.5, 12.7, 12.10, 12.11).
- Section 13 export scope defined (Exportable Data).
- Document precedence and version control clarified (Sections 12.10, 12.12).
- Termination provisions consolidated (Section 11.4).
- Liability, mitigation and professional-responsibility clauses clarified (Sections 8.2, 8.7).
- Notice and claims mechanics clarified (Sections 12.5, 12.11).
- Section 13 export, deletion and assistance details completed.
- Billing references aligned with the Order Form.
17 May 2025
- Removed Section 2.1: Freemium Services. This offering is no longer available.
- Updated office address in Finland.
- Clarified pricing language in Section 2.2.1 to include Monthly Active Contracts (MAC) and Historical Deal Storage (HDS) as usage-based billing metrics.